My audio interface is not working

There are several possible reasons. It might be hard for us to tell the exact problem but these are the most common ones:

  • Make sure you select the right audio input device in the Sound setup of the Soundtrap studio.
  • Make sure you’ve downloaded and installed the correct drivers for your interface. Just Google "[the name of the interface] driver" to see if you need one.
  • Make sure your interface works with your computer/OS. There might be differences between Mac/PC/Chromebook.
  • Check all your cables and connections and the volume controls of your instrument.
  • Make sure the cable is connected to the correct input of your interface.
  • Try another cable, a common problem is a broken/faulty cable.

If none of this helps, please send an e-mail to support [at] soundtrap.com and we'll try our best to assist you!

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